Jobs Hiring Near Me: Curated Customer Support Specialist Jobs in South Africa

Support, document, teach, and escalate technical issues while collaborating with various internal teams to ensure a world-class support experience at Pixelogic.

The role involves becoming an expert on Pixelogic Product suite, working with customers to optimize their use of platforms, acting as a point of escalation for technical issues, collaborating with internal teams like Engineering and R&D, developing professionally, improving support processes, measurements, and beta new approaches/technologies, and helping onboard and cross-train the team. The person should be smart, resourceful, charismatic, comfortable working on customer-facing activities, able to take things apart and rebuild them, motivated by technical challenges, and excited about revolutionizing how a company resolves customers' technical needs.

Our client is an established Managed IT Services Provider supporting businesses across the UK. They provide IT support, Microsoft 365, cybersecurity, cloud and network infrastructure, hosted telephony and IT consultancy.

FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is enthusiastic about IT infrastructure management for small- to mid-sized businesses. As we continue to expand our services, we are eager to find a Technical Support Engineer II (Systems Analyst) who embodies our core values: Why MSP Experience Matters - Prioritize the role of a Technical Support Engineer II (Systems Analyst) at FusionTek.

The job involves providing technical support to people and technology, focusing on problem-solving and delivering great service. The ideal candidate should be a strong communicator who takes ownership of issues from start to finish.

We're looking for an IT Technical Support Engineer who combines strong technical skills with a passion for helping people. They should be able to solve problems, communicate effectively, and take ownership of issues from start to finish.

The client is a leading provider of managed WiFi and connectivity solutions for holiday parks across the UK. They specialise in delivering reliable internet and network services, ensuring thousands of customers enjoy seamless connectivity across multiple sites. The role involves providing first, second, and third-line technical support for broadband, WiFi, and network connectivity issues, diagnosing and resolving ISP, WAN, router, wireless access point, and connectivity faults, troubleshooting complex technical issues remotely using structured fault-finding techniques, taking full ownership of incidents from initial report through to successful resolution, managing supplier relationships, monitoring open incidents, maintaining accurate documentation within the ticketing system, ensuring all escalations are managed efficiently and professionally, identifying recurring technical issues and recommending service improvements, sharing technical knowledge with colleagues, contributing to improving support processes and documentation, and working independently in a remote environment. The candidate must have previous experience within an ISP, telecommunications or network support environment, proven experience providing first, second or third-line technical support, strong understanding of broadband technologies, WAN connectivity, routers, wireless networks, and WiFi troubleshooting, experience managing supplier escalations and third-party service providers, excellent telephone communication skills with a confident, customer-first approach, strong analytical and problem-solving abilities, ability to work independently in a remote environment. The candidate must have a reliable laptop or desktop computer suitable for technical support work, dual monitors (minimum two-screen setup), stable, high-speed internet connection, backup power solution, quiet, professional home office environment, 4 days on, 4 days off rotating shift pattern, 12-hour shifts: 08:00 to 20:00 UK time, including weekends and UK bank holidays. The candidate must be fully comfortable with this schedule.

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As an Email Customer Service Representative, you will play a crucial role in enhancing the customer experience through effective written communication and timely support. This position is ideal for individuals who enjoy interacting with customers, solving issues with care, and collaborating across teams to ensure each case is handled efficiently from initial contact until resolution.

The company connects exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. They specialize in data management systems and IT solutions for enterprises. The role involves serving as a Customer Support Specialist for a B2B SaaS platform, providing technical support to clients and contributing to operational growth.