Jobs Hiring Near Me: Curated Customer Support Specialist Jobs in Germany

This role involves hands-on Customer Support Engineer responsibilities at a fast-growing AI sales automation startup. The candidate will work closely with product, engineering, and customers to resolve technical issues end-to-end, design AI-powered support tooling, and improve the product through recurring problem-solving.

This position is currently not available.

Mercier Consultancy Group is seeking motivated professionals for the Dutch Speaking - Customer Support Agent (Lunch Passes & Food Vouchers) position in Bulgaria. This role offers an exceptional opportunity to join a fast-paced Customer Support Services team while enjoying the benefits of living and working in a vibrant European tech hub.

This technical customer support role at a Y Combinator-backed AI sales automation startup involves owning production issue resolution end-to-end, designing AI-driven workflows that make support faster and smarter, investigating and reproducing issues across the product, data layer, integrations, and workflows, communicating with customers to understand problems and ensure they feel supported throughout, designing and deploying AI agents for automation, documenting recurring issues and creating internal playbooks or runbooks, collaborating closely in person with engineering and product as the team scales, and owning technical customer resolution. The role requires at least 1 year of experience in full-stack software engineering delivering production-grade code, hands-on experience with React, TypeScript, Python, and PostgreSQL in a full-stack environment, demonstrated ability to debug end-to-end across logs, databases, APIs, and unfamiliar codebases, experience designing or deploying AI-assisted support workflows or AI agents for automation, comfort communicating technical issues and resolutions to customers or non-technical stakeholders, and background in a startup or small-team environment with close collaboration across customers, product, and engineering. The role is based in Munich or willing to relocate — on-site collaboration is a core part of this role.

This position is listed on behalf of a partner company, which manages all applications and next steps. The Technical Support Engineer will be based in Germany and will work as a key technical resource for enterprise customers across the EMEA region. They will help resolve complex issues and maximize value from a sophisticated ecommerce technology platform. The role involves owning customer-facing support conversations through tickets, Slack, and calls, guiding customers from initial investigation to resolution. It combines hands-on troubleshooting with exceptional communication skills, enabling continuous improvement of support operations. As an early member of the newly established support function, they will have significant influence over processes, documentation, automation, escalation paths, and team practices. They will partner closely with various teams including Customer Success, Solutions, Product, Engineering, and others to resolve issues and share valuable product feedback. This is an ideal opportunity for a technically strong, customer-focused problem solver who wants to build scalable support practices while working with cutting-edge ecommerce and AI technology.

This role offers the opportunity to provide high-quality customer support within a fast-growing international Forex and financial services environment. You will serve as a key point of contact for clients, helping them navigate account setup, onboarding, trading platforms and day-to-day queries.

Join our team as a Dutch-speaking Customer Support Agent in Greece, working remotely from your chosen location. Enjoy the legendary climate of Greece and immerse yourself in its vibrant culture while providing exceptional customer support services.

The job involves owning technical customer resolution end-to-end, including investigating production issues across product, data, integrations, and workflows. The candidate must have at least one year of full-stack software engineering experience delivering production-grade code in React, TypeScript, Python, and PostgreSQL. They should also demonstrate the ability to ship production code and debug real-world software issues across logs, databases, APIs, and unfamiliar codebases.

A Customer Support Engineer position at a Munich-based startup focusing on AI-driven infrastructure for distributors and manufacturers. The role involves technical customer resolution, debugging production issues, designing AI agents, and collaborating with engineering and product teams.

Join a remote-first team supporting enterprise identity governance solutions for large-scale international environments. This role involves maintaining, enhancing, and optimizing a mission-critical SailPoint IdentityIQ platform while collaborating with infrastructure, security, and application teams to implement scalable identity solutions. You'll troubleshoot complex technical issues and contribute to strengthening governance, compliance, and operational efficiency.